Fez Plus - Terms and Conditions

Terms and Conditions

Booking Conditions Please Read Carefully

Fez Travel accepts bookings subject to the following Booking Conditions. A 'Client' is all persons named on the booking form intending to travel with Fez Travel. A 'Product' is any service sold by Fez Travel. All Clients will be deemed to have read, understood and accepted all Booking Conditions. To confirm a booking Fez Travel requires that the agent has taken full payment of all monies due. A contract between the Client and Fez Travel comes into existence when Fez Travel has confirmed the booking in writing and issued a Confirmation. The person signing the booking form (that incorporates these terms and conditions) warrants that s/he has full authority to do so on behalf of all persons whose names appear thereon, and confirms that all such persons are fully aware of and understand these terms and conditions. The said contract, including all matters rising from it, is subject to English Law and the exclusive jurisdiction of the English Courts. No employees or representatives of Fez Travel has any right to alter, vary or waive any of these terms and conditions, not to undertake any liability whatsoever on behalf of Fez Travel, unless such be in writing and signed by the Director of Fez Travel. Fez Travel reserves the right to decline any booking at their discretion without further explanation.
Amendments and Cancellations by Clients
1. Clients can cancel at any time. The cancellation will be effected at the time that Fez Travel receives a written request from the Client and the following cancellation charges will apply.
  1. Prior to 6 weeks of departure, 10% of the Nett Product cost.
  2. Within 6 weeks until 4 weeks 25% of the Nett Product cost.
  3. Within 4 weeks until 2 weeks 50% of the Nett Product cost.
  4. Within 2 weeks or less no refund is given.
  5. No refund is given for a partially used Product.
  6. A Hop-On Hop-Off Bus Pass once issued cannot be refunded.
2. After the booking has been confirmed proposed amendments must be advised by ‘the Lead Client' and will incur an administration fee of equivalent to GBP 30.00 except for the first change that will incur no fee. No requested change can be guaranteed.
3. If any number of the party is prevented from travelling because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person or departure date or tour of similar standard and cost provided that written notice is confirmed by Fez Travel.
4. If a refund is payable by Fez Travel to the Client, the refund amount will be calculated according to the conditions set out in Section 2.1 and with consideration of evidence of exceptional circumstances. Fez Travel will not pay fees charged to the Client by the Client's bank for processing the credited amount.
Information and Pricing Policy
1. Prices in the Fez Travel brochure are correct at time of publication. Before a booking is confirmed, Fez Travel reserves the right to amend these prices due to any circumstances outside the control of Fez Travel such as but not limited to changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation / disembarkation fees at airports), increases in admission fees.
2. Bank transfers are accepted as the full amount payable as published. Fez Travel is a registered business in Turkey. Therefore, we only accept Credit Card payments in Turkish Lira. The full amount payable in Turkish Lira is calculated by taking the daily buying exchange rate on the date of sale multiplied by the full amount published and payable. The said exchange rate can be found at www.tcmb.gov.tr. Your bank will use their exchange rate when charging your Credit Card for the amount of Turkish Lira that was withdrawn by Fez Travel.
3. Product information is published by Fez Travel in good faith and Fez Travel will use its best endeavours to operate all Products as advertised. Fez Travel reserves the right to change any of the facilities and services described in its publications and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment resulting from any change.
Cancellation By Fez Travel
All Fez Travel Products are subject to a minimum number of participants except for Guaranteed Departure Products listed in Clause 14. Fez Travel reserves the right to cancel any confirmed booking in any circumstances, however, Fez Travel will not cancel a Guaranteed Departure Product except in the unusual circumstances of force majeure, defined here as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flight cancellation or any other external circumstances beyond the control of Fez Travel. Compensation is not available if Fez Travel is forced to cancel or in any way change a tour due to force majeure but where Fez Travel is unable to provide the tour booked, Fez Travel will return to the Client all monies paid to Fez Travel (less any insurance premiums paid) or offer an alternative date or holiday of comparable standard.
Tour Meeting Point
Clients are fully responsible for transportation to and from the Tour Meeting Point. The Tour Meeting Points are as set out in the relevant brochures or as advised by Fez Travel.
Travel Insurance
Adequate insurance is mandatory for all Clients to cover at least but not limited to medical and repatriation expenses, loss of luggage and cancellation or curtailment of a Product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A Client and his personal belongings are the sole responsibility of himself. Fez Travel accepts no liability on the Client's behalf where Fez Travel has provided a Product of reasonable standard. Clients are fully responsible for arranging their own insurance.
Liability of Fez Travel
1. Fez Travel Products and in particular, adventure activities, contain an element of risk to the personal safety of the Client that other package holidays may not contain. By accepting these Booking Conditions Clients are aware of the risks inherent in their chosen travel and Clients undertake such risks at their own volition. Fez Travel accepts no liability of Client's damages where Fez Travel has fulfilled its Duty of Care to Clients by providing Products of a reasonable standard. Fez Travel accepts no liability if there has been no fault on the part of Fez Travel or its' suppliers, and the reason for the claimed damages was either the Client's fault or a result of unusual circumstances beyond the control of Fez Travel by force majeure and the consequences of which could not have been avoided even with all due care.
2. In respect of carriage by air, sea and rail and the provision of accommodation, Fez Travel's liability in the said cases will be limited in the manner provided by the relevant international conventions.
3. Fez Travel accepts no liability if additional costs to the Client are incurred through delay, accident or disruption of the Product(s) beyond the control of Fez Travel by force majeure.
Travel Documentation
It is the responsibility of the Clients to be in possession of a valid passport, visa permits, vaccinations, preventative medicines and other medical certificates and all necessary travel documents. Fez Travel is not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. Information about these matters is given in good faith by Fez Travel but without liability.
Health and Conduct
All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the brochure. Any Clients with pre-existing medical conditions or illness must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make such disclosure will constitute a breach of these booking conditions and relieve Fez Travel from any obligations and liability.
Client Exclusion and Local Law
Clients agree to accept the authority and decisions of Fez Travel's and its supplier's employees and representatives whilst on tour. If in the opinion of such persons, the health or conduct of a Client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour without prior notice or any liability on the part of Fez Travel. In the case of Client ill health, Fez Travel may make such arrangements as it sees fit and recover the costs thereof from the Client. Passengers agree to comply with the laws and regulations of the countries they travel. Fez Travel shall not be liable to any Clients who commit illegal or unlawful acts whilst on tour.
Photographing
Our authorised representatives may take photographs and films of our Clients while using any Fez Travel Product. Fez Travel reserves the right to use said material for any advertising or promotion without obtaining further consent. Fez Travel also reserves the right to use any comments Clients make, questionnaires or complimentary letters with respect to Fez Travel or its Products in promotional literature.
Complaints
If the Client has a complaint about any of the Product arrangements the Client must raise the complaint immediately with a Fez Travel employee so that Fez Travel can use its best endeavours to rectify the problem. Fez Travel cannot rectify a problem it is unaware of. Failure to complain on the spot will extinguish or at least reduce Fez Travel's liability to pay compensation. Should Fez Travel be unable to resolve the problem on the spot a complaint must be made in writing within 28 days of completion of the Product.
Accommodations
Organised tour accommodations are based on twin/triple share accommodation. That is, individual travellers not requesting a single room will be placed in rooms together. For pre and post tour accommodations the entire room will be reserved for the client. We cannot arrange shared pre and post tour accommodations for single travellers - single supplement is required. Fez Travel will make every effort to accommodate people travelling together in their requested room type, however, this cannot be guaranteed.
Guaranteed Departure Products
1. Guaranteed Departure Tours and the Hop-On Hop-Off Bus are guaranteed to depart on the dates advertised in the brochure except beyond the control of Fez Travel by force majeure and include the following; Turkish Delight, Silk Trail, Turkey Express, Flying Carpet, Aegean Delight, Anatolian Highlights, Magic Carpet, Cave Dweller, Orient Express, Western Treasures, Trooper, Travellers Turkey, Greek Island Odyssey, Constantinople to Hellas, Diamonds of Med, Jewels of Med, Aegean Beauty, all Anzac Day Tours.
2. If there is only a small number (Fez Travel's discretion) of Clients booked on a Guaranteed Departure Tour Fez Travel will inform the Client or Client's Agent one week in advance. In such a case the Client is given the free of charge option of changing to an alternative date or Product of comparable value or a refund of all monies paid. Notwithstanding, the tour is guaranteed to depart if the Client does not want any change.
Minimum Number Products
1. Minimum Number Products are all Products that are not listed as Guaranteed Departure Products.
2. If there is only a small number (Fez Travel's discretion) of Clients booked on a Minimum Number Product that is cancelled for that reason, Fez Travel will inform the Client or Client's Agent one week in advance. In such a case the Client is given the free of charge option of changing to an alternative date or Product of comparable value or a refund of all monies paid.
Hop On Hop Off Bus Pass Only
The hop on hop off bus pass is a single purchase bus ticket for transport on our set route around Turkey. The Client's seat on a particular bus is guaranteed with not less than 48 hours booking notice. Bookings can be via e-mail, phone, fax or in person at Fez Travel in Istanbul. If the client does not confirm their seat with at least 48 hours notice, they will be allocated "standby status". This means that they will be booked on the next available bus.
Sail Away and Enchanting Blue Only
Availability must be confirmed with Fez Travel in writing prior to acceptance of any booking.
Hop On Hop Off Bus Pass Only
The hop on hop off bus pass is a single purchase bus ticket for transport on our set route around Turkey. The Client's seat on a particular bus is guaranteed if they book their next sector on the bus or with not less than 72 hours booking notice. Bookings can be via e-mail, phone, fax or in person at Fez Travel in Istanbul. If the client does not confirm their seat with at least 48 hours notice, they will be allocated “standby status”. This means that they will be booked on the next available bus.
Airport transfers
Airport to hotel transfers in Istanbul are from Ataturk International airport only.